Patient Services Specialist I : League City Pediatric Urgent Care (up to 19 hours/wk) Job - (league
Job Title:
Patient Services Specialist I :
League City Pediatric Urgent Care (up to 19 hours/wk) Business Unit:
CACLN Full/Part Time:
Casual (:
19.
99, no schedule) Regular/Temporary:
Regular Min Qualifications Bachelors Degree and no experience or High School or equivalent and 2 years customer service and/or clerical experience.
Job Description:
The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.
Salary Range The salary range for this position is from 14.
88 to 22.
32 per hour for up to 19.
99 hours per week, commensurate with experience.
This position is not eligible for benefits.
The pay Band Code for this position is CS13.
Specific Job Related Duties ESSENTIAL JOB FUNCTIONS:
CUSTOMER SERVICE:
- Answers calls accurately and with exceptional customer service at all times.
- Ensures caller's needs are met and accurate information is obtained.
- Acts as patient advocate and liaisons with various departments to meet mutual goals.
SCHEDULING:
- Applies the policies of the clinical entity to schedule appointments.
- Coordinates financial counseling for day surgery - Completes reminder calls to patients for scheduled appointments - Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.
- Obtains future appointments at time of service for clinic follow:
up, referrals, and ancillary services.
ARRIVAL:
- Arrives patients and prepares paperwork/chart for visit.
- Appropriately receipts all monies collected, tokens distributed, and deferments authorized.
REGISTRATION:
- Verifies, ensures eligibility, and pre:
registers patients by obtaining patient demographics and third party coverage(s) at every encounter.
- Obtains and documents information required for third party reimbursement.
- Ensures compliance with Medicare and third party coverage.
- Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization DISPOSITION:
- Fully dispositions each patient within the designated timeline.
- Adheres to internal controls established for department.
MARGINAL OR PERIODIC JOB FUNCTIONS:
- Performs related duties as required.
- Reads all OSA Announcements and relevant communications relating to job duties.
- Successfully completes competency based training and testing on an annual basis.
- Prioritizes and completes all work in an accurate, effective and efficient manner.
- Participates in team meetings/activities and supports the philosophy and goals of the team/department.
Work Schedule Part time float position for Urg Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Patient Services Specialist I :
League City Pediatric Urgent Care (up to 19 hours/wk) Business Unit:
CACLN Full/Part Time:
Casual (:
19.
99, no schedule) Regular/Temporary:
Regular Min Qualifications Bachelors Degree and no experience or High School or equivalent and 2 years customer service and/or clerical experience.
Job Description:
The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.
Salary Range The salary range for this position is from 14.
88 to 22.
32 per hour for up to 19.
99 hours per week, commensurate with experience.
This position is not eligible for benefits.
The pay Band Code for this position is CS13.
Specific Job Related Duties ESSENTIAL JOB FUNCTIONS:
CUSTOMER SERVICE:
- Answers calls accurately and with exceptional customer service at all times.
- Ensures caller's needs are met and accurate information is obtained.
- Acts as patient advocate and liaisons with various departments to meet mutual goals.
SCHEDULING:
- Applies the policies of the clinical entity to schedule appointments.
- Coordinates financial counseling for day surgery - Completes reminder calls to patients for scheduled appointments - Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.
- Obtains future appointments at time of service for clinic follow:
up, referrals, and ancillary services.
ARRIVAL:
- Arrives patients and prepares paperwork/chart for visit.
- Appropriately receipts all monies collected, tokens distributed, and deferments authorized.
REGISTRATION:
- Verifies, ensures eligibility, and pre:
registers patients by obtaining patient demographics and third party coverage(s) at every encounter.
- Obtains and documents information required for third party reimbursement.
- Ensures compliance with Medicare and third party coverage.
- Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization DISPOSITION:
- Fully dispositions each patient within the designated timeline.
- Adheres to internal controls established for department.
MARGINAL OR PERIODIC JOB FUNCTIONS:
- Performs related duties as required.
- Reads all OSA Announcements and relevant communications relating to job duties.
- Successfully completes competency based training and testing on an annual basis.
- Prioritizes and completes all work in an accurate, effective and efficient manner.
- Participates in team meetings/activities and supports the philosophy and goals of the team/department.
Work Schedule Part time float position for Urg Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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