Patient Representative II : Patient Services Job - (galveston, texas)
Job Title:
Patient Representative II :
Patient Services Business Unit:
HOSPT Full/Part Time:
Full:
Time (40 hours) Regular/Temporary:
Regular Min Qualifications Bachelor's degree or equivalent and four (4) years experience, in social services, clinical care or clinical operations settings including advising patients or customers of their rights and assisting them with resolution to their issues.
Job Description:
Salary Range The salary range for this position is from 39,040 to 48,800.
This position is a pay Band Code CS13.
Specific Job Related Duties :
Maintains a centralized and consistent patient grievance mechanism.
:
Communicates any problems to all departments involved and follows through until satisfactory solutions are found.
:
Makes referrals to appropriate departments and services within the hospital.
:
Acts as liaison between hospital administration, and medical and nursing staff, patients and their relatives, and hospital personnel at all levels.
:
Adheres to internal controls established for department.
:
Performs related duties as required.
Preferred Education Bachelors Degree preferred.
Preferred Language Bilingual in English and Spanish a plus.
Preferred Skill/Competency :
Team player :
Formal writing skills :
Customer service skills (in healthcare, preferred) :
MS Office (Especially Word, Excel and Outlook) :
Typing (for speed and accuracy) :
Bi:
lingual in English and Spanish, preferred :
:
Flexibility (workloads, On Call, schedules) :
Good organizational and time management skills :
EPIC and Billing experience :
Telephone professionalism Equal Employment Opportunity Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Patient Representative II :
Patient Services Business Unit:
HOSPT Full/Part Time:
Full:
Time (40 hours) Regular/Temporary:
Regular Min Qualifications Bachelor's degree or equivalent and four (4) years experience, in social services, clinical care or clinical operations settings including advising patients or customers of their rights and assisting them with resolution to their issues.
Job Description:
Salary Range The salary range for this position is from 39,040 to 48,800.
This position is a pay Band Code CS13.
Specific Job Related Duties :
Maintains a centralized and consistent patient grievance mechanism.
:
Communicates any problems to all departments involved and follows through until satisfactory solutions are found.
:
Makes referrals to appropriate departments and services within the hospital.
:
Acts as liaison between hospital administration, and medical and nursing staff, patients and their relatives, and hospital personnel at all levels.
:
Adheres to internal controls established for department.
:
Performs related duties as required.
Preferred Education Bachelors Degree preferred.
Preferred Language Bilingual in English and Spanish a plus.
Preferred Skill/Competency :
Team player :
Formal writing skills :
Customer service skills (in healthcare, preferred) :
MS Office (Especially Word, Excel and Outlook) :
Typing (for speed and accuracy) :
Bi:
lingual in English and Spanish, preferred :
:
Flexibility (workloads, On Call, schedules) :
Good organizational and time management skills :
EPIC and Billing experience :
Telephone professionalism Equal Employment Opportunity Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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